Introduction

At ALOIS Healthcare, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, mobile applications, or any other means.

By using our services, you agree to the terms of this Privacy Policy.

What Personal Data Do We Collect?

We collect various types of personal information depending on how you interact with us. This includes:

• Contact Information: Your name, address, telephone number, and email address.
• Identification Information: Your date of birth, social security number, or other government-issued identification numbers.
• Professional Information: Your job title, employer, professional certifications, and employment history.
• Financial Information: Bank account details, payment card information, and transaction history.
• Technical Information: IP address, browser type, device identifiers, and browsing history.
• Preferences and Interests: Information about your preferences, interests, and communication preferences.
• Sensitive Information: Information about your health, racial or ethnic origin, political opinions, religious or philosophical beliefs, and sexual orientation. We only collect sensitive information with your explicit consent or as otherwise required by law.

How Do We Collect Your Personal Data?

We collect personal data through various means, including:

• Direct Interactions: When you provide personal information by filling in forms, subscribing to our services, or communicating with us directly.
• Automated Technologies: When you interact with our website or mobile applications, we may automatically collect technical information about your equipment, browsing actions, and usage patterns.
• Third Parties: We may receive personal information about you from third parties, such as business partners, service providers, and publicly available sources.

How Do We Use Your Personal Data?

We use your personal data for various purposes, including:

• Providing Services: To provide, maintain, and improve our services and to manage your account.
• Communicating with You: To send you updates, newsletters, and other communications related to our services.
• Processing Transactions: To process payments and manage transactions.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Marketing: To send you promotional materials and advertisements that we believe may be of interest to you.
• Personalization: To personalize your experience and deliver content relevant to your interests.

Legal Bases for Processing Personal Data

We rely on the following legal bases to process your personal data:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes.
• Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary to comply with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

How Do We Share Your Personal Data?

We may share your personal data with:

• Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, data analysis, marketing services, and SMS/VoIP/meeting tool integrations (e.g., TextUs, Zoom).
• Business Partners: Business partners with whom we collaborate to offer services.
• Affiliates: Our affiliates and subsidiaries for the purposes described in this Privacy Policy.
• Legal Authorities: Government authorities, regulators, or law enforcement agencies where we are required to do so by law.
• Other Users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. The above excludes text messaging originator consent and opt-in data; this information will not be shared with any third parties.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Text Messaging Compliance

In compliance with 10 DLC regulations and other applicable laws, we ensure that:

• Opt-In and Consent: We obtain explicit consent from users before sending any SMS messages. Users must opt-in to receive messages, and we keep records of their consent.
• Opt-Out: Users can opt out of receiving messages at any time by replying “STOP” to any message they receive. We promptly honor all opt-out requests.
• Message Frequency: We inform users about the frequency of messages they can expect to receive.
• Content: We include the required disclaimers and identification in all messages, including the business name and clear instructions on how to opt-out.
• Data Security: We protect users’ phone numbers and any other personal information collected through SMS communications in accordance with our data security practices.
• Third-Party Providers: We ensure that third-party service providers used for SMS and VoIP services comply with applicable laws and regulations.
• Website Updates: If we collect phone numbers via web forms, we include disclaimers under these forms stating: “By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. Message & data rates may apply. Reply STOP to opt out of further messaging.”

No Sharing of Mobile Information for Marketing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data to other countries, we take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy. These measures include implementing the European Commission’s Standard Contractual Clauses for transfers of personal data between our group companies and our third-party service providers and partners.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure data storage facilities.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request access to your personal data that we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal data to another organization or to you under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: ALOIS LLC
548 Market St
San Francisco, California 94104, US
Telephone: +1-973-658-7747
Email: info@aloissolutions.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

Effective Date: 08/01/2024